1. We accept payment when ordering online by majority of credit and debit card (e.g. Visa, MasterCard, American Express). This service is facilitated by Paypal.
2. All prices showed are in Hong Kong Dollars (HKD). Please note the actual price charged to overseas customers may vary due to the exchange rate imposed by your credit or debit card company.
3. Please note all items are non-refundable and non-returnable once purchased, except unused damaged items, which can be exchange within 7 days of delivery, if accompanied with the proof of purchase and the original item packaging(s).
4. In circumstances when we cannot provide an exchange of damaged product, you can choose a replacement item, however we cannot refund the difference in value.
5. Please note that all delivery charges are non-refundable.
6. ZO-EE reserves the right to refuse exchange of items(s) that does not comply with our return policy.
7. Please allow 14 days for our tailor-made items before dispatch.